Refund policy
Return and Refund Policy
Contact Information
Phone: +1 (647) 371-5645
Email: Contact@aerisjoy.com
Returns
Eligibility for Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms and conditions outlined in this policy.
Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories where applicable.
Return Request
To request a return, please contact us at Contact@aerisjoy.com or call +1 (647) 371-5645. Please provide your order number and a brief description of the reason for your return.
Refunds
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.
Non-Refundable Items
Certain items may not be eligible for return or refund, including products that have been used, damaged after delivery, or returned without their original packaging, where applicable.
Exchanges
Exchange Requests
If you received a defective or incorrect item, please contact us as soon as possible. We will review your request and, where appropriate, arrange a replacement or another suitable resolution.
Damaged or Incorrect Orders
Reporting an Issue
If your order arrives damaged, defective, or incorrect, please contact us at Contact@aerisjoy.com with your order details and relevant information about the issue. Photos may be requested to help us assess the situation.
Contact Us
Customer Support
For questions about returns, refunds, or exchanges, please contact:
Phone: +1 (647) 371-5645
Email: Contact@aerisjoy.com