Shipping policy

Shipping Policy

Introduction

At AerisJoy, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains our order processing, shipping, and delivery practices.

Order Processing

Processing Time

Orders are processed after payment has been successfully received and confirmed. Processing times may vary depending on product availability, order volume, and other circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Shipping

Shipping Methods

Available shipping methods and estimated delivery times may be displayed during the checkout process. Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, customs, and other factors outside our control.

Shipping Address

Customers are responsible for providing accurate and complete shipping information. AerisJoy is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Shipping Delays

Unexpected Delays

Although we work to meet estimated delivery times, delays may occur due to circumstances beyond our control, including carrier disruptions, severe weather, customs processing, holidays, or other unforeseen events.

Lost or Damaged Packages

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible with your order details and information about the damage. Photos may be requested to help us investigate the issue.

Lost Shipments

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can assist with investigating the shipment.

International Shipping

Customs and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also affect delivery times.

Order Changes and Cancellations

Address Changes

If you need to change your shipping address or cancel an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Contact Us

Shipping Questions

If you have questions about shipping or delivery, please contact us:

Phone: +1 (647) 371-5645
Email: Contact@aerisjoy.com